Full Grievance:I fell at the rear of back at my financial XX/XX/XXXX and you may called Quality towards XX/XX/XXXX to talk about just what my solutions would be to treat the default. For every XXXX ( staff member id XXXX ), I am able to expand my forbearance otherwise apply for losings mitigation and you will she’d loans Whatley AL post documents back at my house. On the XX/XX/XXXX XXXX ( worker id XXXX ) reported that my personal deferment contract is actually due straight back of the XX/XX/XXXX having a home loan fee owed XX/XX/XXXX. We never ever obtained it arrangement nor did I get any cellular telephone phone calls regarding the a possible deferment. For the XX/XX/XXXX, XXXX ( staff member id XXXX ), reported that if i was not able to make a payment after that I’d need to sign up for losses minimization. I informed XXXX our very own difficulty would-be resolved therefore we you will definitely restart payments XX/XX/XXXX however, XXXX said that was not an option and so i registered my personal papers into the XX/XX/XXXX. To your XX/XX/XXXX a letter is sent claiming my personal ask for guidance was declined due to myself perhaps not acknowledging the newest deferment solution. My mortgage company pressed myself in to an idea which i cannot follow, pushing us to submit an application for an option in order to be rejected. We have merely accompanied this new instruction regarding my mortgage company and usually now be left homeless.
Complaint Info:
In order to have the offer completed i needed to From the the period we were struggling to make the trail money.
Since then our very own situation has evolved we should get Caliber abreast of the deal. Since we are able to pay for they Caliber would like to would good ( DIL ). Actually most of the Caliber only has started searching for creating an effective DIL for years now. We had been most astonished when Caliber given united states the loan Modification. Amazed. Since we are able to manage it we think they don’t really need me to Customize the financing. We think the mortgage modification bring because of the Caliber was a fake offer they know we can perhaps not pay the money during the day so that they given it so you can united states. Given that we are able to afford they they don’t give it to help you us. We believe Quality is really from the real estate industry not the mortgage company. They normally use brand new ( DIL ) to amass characteristics up coming sell this new on the sis organization the XXXX XXXX XXXX at a discount then your Faith resells they during the income. We feel brand new Given renders entire in order to Quality towards losses towards loan and are tearing of your income tax Payer into a primary Group height. You must have a look at which.
Problem Info:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.