Within the 2020, new CFPB obtained 1054 complaints up against SPS. SPS rated Matter 36 among every monetary companies for the most issues.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him serious hyperlink into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Ailment Facts:
Complete Problem:The loan business won’t post me my personal statements inside the a great punctual trend. I did not discover my declaration up until five days before my payment is due.
Problem Details:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Ailment Facts:
Full Complaint:Inside my bankruptcy proceeding in 2011 my loans are never ever reaffirmed by the my financial back at my home loan because of the my personal bank XXXX XXXX whom after that moved it financing so you’re able to SPS Upkeep with this action not one away from my fee records is become recorded on my house financing for the past eight ages most loan providers usually do not also admit me whilst does not demonstrate that I actually has actually a home loan Ergo it’s managed to get hopeless for my situation to refinance or rating a different type of mortgage which have a lower desire price besides usually the one that is getting provided with my upkeep team currently ergo i’m in the able to supply my collateral it has been happening consistently
Organization effect:
All of us reached this complaint on societal archives of one’s User Monetary Safeguards Bureau (CFPB). You might file the ailment on the CFPB here.